-ابطحی ، سید حسین و عابسی ، سعید (1386).توانمند سازی کارکنان. تهران; انتشارات :موسسه تحقیقات وآموزش مدیریت.
2- اسکات،سینتیا و ژاف ، دنیس(1375).توانا سازی کارکنان.مترجم ایران نژاد پاریزی،مهدی.تهران ;انتشارات :موسسه تحقیقات وآموزش مدیریت.
3- اکلند،جان اس(1386).تعالی سازمانی فراگیر(چاپ دوم). مترجم: الوندی، محسن.تهران; موسسه خدمات فرهنگی رسا.
4- اورعی یزدانی،حمید(1381).نگرش بر توانمند سازی(چاپ اول).تهران;انتشارات : مطالعات بازرگانی.
5- کینلا، دنیس(1387).توانمند سازی منابع انسانی(چاپ دوم).مترجمان: ایران نژاد پاریزی،مهدی و سلیمیان،معصومعلی.تهران;انتشارات:نشر مدیران.
6- نجمی ، منوچهر و حسینی،سیروس(1388).مدل سرآمدیEFQM از ایده تا عمل.تهران; نشر :سرآمد.
7- وتن،دیوید ای و کمرون،کیم اس(1381).توانا سازی وتفویض اختیار.ترجمه اورعی یزدانی، بدرالدین.تهران;انتشارات: موسسه تحقیقات وآموزش مدیریت.
8- وثوقی، فاطمه(1388).رابطه اجرای مدل تعالی سازمانیEFQM با ارتقای بهره وری نیروی انسانی .پایان نامه کارشناسی ارشد.دانشگاه علامه طباطبائی.
- منابع لاتین
9-Baird,Kevin and Wang,Haiyin.(2010).”Employee empowerment: extent of adoption and influential factors”.Personnel Review ,vol.30,No.5,pp . 574-599.
10-Cartwrith Roger.(2002).”Empowerment”. Capstonc publishing.
11-Dahlgaard,Park and Dahlgaard ,Jens. J.(2007).” Excellence – 25 years evolution”. Journal of Management History.Vol. 13 No. 4,pp. 371-393.
12-Dawson ,G.(1998).”Is empowerment increasing in your organization? “Journal for Quality and Particiption,vol.21,pp.46-49.
13-Garless,S.(2004).”Does psychological empowerment mediate the relationship between psychological climate and job satisfaction?”.Jounal of Business and psychology,vol.18,No.4,pp .405-425.
14-Greasly,Kay and King, Nicola.(2005).”Employee perception of empowerment “.Employee Relations,vol.27,N.4,PP.354-368.
15-Lee,M. and Koh,J.(2001).”Is empowerment really a new concept ?”.International Journal of Human Resource Management ,vol .12,No.4,pp.684-95.
16-Littrell. Romie. F, (2007). “Influences on employee preferences for empowerment practices by the ideal manager”, International journal of intercultural relations, Vol.31, PP 87-110.
17-Miralles .J.D(2007).”Comparsion of quality management model: FQM/ISO/JCAHO(comparative de 3 models de gestion de calidad :EFQM/ISO/JCAHO)”.FMC formacion medica continuada en Atencion primaria,vol.14,No.6,pp.328-332.
18-Mishra. Aneil and Spreitzer, (1997). Gretchen m, survivor responses to downsizing: the Mitigating Effect of Trust and empowerment, Southern California Studies Center.
19-Moller Johannes and Breinlinger and John Elser .(2001).”Quality management in German health care –the EFQM excellence model.”International Journal of Health Care Quality Assurance ,vol.13,No.6,pp.254-258.
20-Pardo del val.M. and Lloyd,B.(2003).”Measuring empowerment “.Leadership and Organisation Development Journal ,vol.24,No.2,pp.102-8.
21-Perez,Isabel.(2002).”The effect of empowerment on organizational effectiveness moderated by leadership style: AN applied assessment”. A Dissertation presented in partial fulfillment of the requirement for the degree doctor of philosophy,Alliant international University.
22-Prabhu,V.,Appleby,A.,Yarrow,D.and Mitchell ,E.(2000).”The impact of ISO 9000 and TQM on best practice /performance “.The TQM Magazine,vol.12,No.2,pp.84-91.
23-Quinn, R.E. and Spreitzer, G.M. (1997), “The road to empowerment: sevenquestions every leadershould consider”, Organizational Dynamics, Vol. 26,No. 2 Autumn, pp. 37-49.
24-Satiadek,M.Susan.(2006).”Individual influence factors that impact employee empowerment : A Multicase Study” .A Dissertation Proposal Presented in Partial Fulfillment of the Requirement for the Degree Doctor of Philosophy .Capella University.
25-Sigler ,Tracey Honeycutt & Pearson , Christine .M.(2000).”Creating an empowering culture : Examining the relationship between organizational culture and perception of empowerment “.Journal of Quarterely Management ,Vol.5,PP.27-52.
26-Smith,A.,Oczkowski,E.,Noble,C. and Macklin,R.(2004).”The impact of organizational change on the nature and extent of training in Australian enterprises. “International Journal of Training and Development ,vol.8,No.2,pp.94-110.
27-Spreitzer. Gretchen. M & Doneson. David. (2005). “Musings on the past and future of employee empowerment”, Forthcoming in the handbook of organizational development (Edited by tom ummings).
28-Spreitzer & Gretchen.M.(1996).”Social structural characteristics of psychological empowerment” .Academy of management Journal ,Vol.39,pp.483-504.
29-Tan,H.&Tan,C.(2000).”Toward the differentiation of trust in supervisor and trust in organization”.Genetic,Social & General Psychology Monographs,126(2),pp.241-261.
30-Thamizhmanii.S and Hasan.S.(2010).”A review on an employee empowerment in TQM practice “. Journal of Achievements in material and manufacturing engineering ,vol .39,pp .204-210.
31-Thomas. K & Velthouse. B, (1990). “Cognitive elements of empowerment:an interpretive model of intrinsic task motivation”, Academy ofmanagement review, No.15, PP 666-681.
32-Tubbs. S and Moss.S.(2000).”Human communication” .MCGraw-Hill.
)