Journal of Human Resource Management

Journal of Human Resource Management

Designing The Matrix of Transforming Organizational Values into Cultural Artifacts by Design Science Research

Document Type : Original Article

Authors
1 Ph.D. Candidate, Department of Leadership and Human Capital, Faculty of Public Administration and Organizational Science, College of Management, University of Tehran, Tehran, Iran.
2 Associate Prof., Department of Leadership and Human Capital, Faculty of Public Administration and Organizational Science, College of Management, University of Tehran, Tehran, Iran.
3 Assistant Prof., Department of Leadership and Human Capital, Faculty of Public Administration and Organizational Science, College of Management, University of Tehran, Tehran, Iran.
4 Instructor, Tehran University Information Technology Center, University of Tehran, Tehran, Iran.
10.22034/jhrs.2024.195961
Abstract
Background & Purpose: Aligning artifacts with organizational values facilitates the successful implementation of organizational strategies. For this reason, designing and managing these artifacts is of utmost importance. However, only a few studies have examined how organizational values transform into cultural artifacts. The present research investigates the display of values in cultural artifacts using the House of Quality (HoQ) matrix. This proposed approach seeks to ensure the integration of cultural artifacts and enhance their strategic influence and alignment with organizational values.
Methodology: This study follows a Design Science Approach (DSA) and has used the Peffers et al.’s (2007) six-step model, which includes “identifying problems and motivation”, “defining objectives and solutions”, “design and development”, “demonstration”, “evaluation”, and “communication”. A group of researchers, organizational managers, designers, product and service development experts, and organizational culture experts participated in the artifact design. Hamrah-e Aval organization was selected as a platform for displaying and evaluating the designed artifacts.
Findings: The House of Quality (HoQ) matrix, which transforms customer needs into product technical features, was used. The House of Ideas (HoI) and House of Communication (HoC) matrices were designed to transform organizational values into cultural artifacts. This tool helps transform organizational values into the features of the proposed idea, and, finally, the cultural artifact.
Conclusion: This paper introduces a methodological approach to transforming values into tangible cultural artifacts by developing the HoQ Matrix and designing two new matrices. With the help of these matrices, organizations can design cultural artifacts to institutionalize organizational values.
Keywords

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Volume 14, Issue 1
Winter 2024
Pages 1-33

  • Receive Date 17 January 2024
  • Revise Date 08 February 2024
  • Accept Date 08 April 2024