بررسی اثر شوخ‌طبعی رهبر بر احساسات پیروان با نقش میانجی فرهنگ بوروکراتیک (مورد مطالعه: کارکنان دانشگاه لرستان)

نوع مقاله : مقاله پژوهشی

نویسندگان

1 دکتری تخصصی مدیریت منابع انسانی، عضو هیئت علمی دانشگاه لرستان، ایران

2 دانشجوی دکتری مدیریت منابع انسانی، دانشگاه لرستان، ایران

10.22034/jhrs.2019.101911

چکیده

زمینه و هدف: رفتار شوخ‌طبعی رهبران بر احساسات و رفتار کارکنان کارکنان اثرگذار است و در رفتارهای سازمانی سازنده به عنوان رفتاری جذاب برای برقراری ارتباط به شمار می‌رود. هدف از پژوهش حاضر تحلیل اثر شوخ‌طبعی رهبر بر احساسات پیروان به ‌واسطۀ فرهنگ بوروکراتیک است.
روش‌شناسی: این پژوهش از لحاظ هدف، کاربردی و از نظر روش، توصیفی ـ پیمایشی است. جامعۀ آماری آن شامل کارکنان دانشگاه لرستان است. که از میان آن‌ها 145 نفر به روش طبقه‌ای تصادفی به عنوان نمونه انتخاب شدند. ابزار گردآوری داده‌ها پرسشنامۀ استاندارد است که پایایی آن با استفاده از ضریب آلفای کرونباخ و پایایی ترکیبی و روایی آن با استفاده از روایی همگرا و روایی محتوا با استفاده از نظر متخصصان آشنا به موضوع پژوهش تأیید شد. برای تجزیه و تحلیل داده‌ها از نرم‌افزار SPSS22 و AMOS22 استفاده شده است.
یافته‌ها: شوخ‌طبعی رهبر بر احساسات پیروان و فرهنگ بوروکراتیک تأثیر مثبت و معنادار دارد؛ همچنین فرهنگ بوروکراتیک ارتباط میان شوخ‌طبعی رهبر و احساسات پیروان را تسهیل می‌کند.
نتیجه‌گیری: شوخ‌طبعی رهبر در سازمان موجب ترویج خنده و دیگر احساسات مثبت می‌شود و می‌تواند باعث بهسازی ارتباطات و روابط میان اعضای سازمان شود. از این رو، پرورش این روحیه اغلب با نتایجی سازنده برای مدیران و کارکنان همراه خواهد بود.

کلیدواژه‌ها


عنوان مقاله [English]

Analyzing Effect of Leaders’ Sense of Humor on Feelings of Followers through the Mediating Role of Bureaucratic Culture (Case Study: Employees of Lorestan University)

چکیده [English]

Background and Objective: Considered appealing behavior for communication among other constructive types of behavior, leaders’ sense of humor affects employees’ feelings and behavior. This study aims to analyze the effect of leaders’ sense of humor on feelings of followers through the bureaucratic culture.
Methodology: This is an applied-descriptive survey, in which the statistical population included the employees working at Lorestan University. The stratified random sampling method was employed to select 145 individuals as the statistical sample. The data collection tool was a standard questionnaire, the reliability of which was confirmed through Cronbach’s alpha and composite reliability tests. The questionnaire validity was confirmed through convergent validity and content validity tests by considering the opinions of experts who were acquainted with the research topic. Data analysis was performed in SPSS22 and AMOS22.
Findings: Leaders’ sense of humor has positive, significant effects on feelings of followers and the bureaucratic culture. Moreover, the bureaucratic culture facilitates the relationship between leaders’ sense of humor and feelings of followers.
Conclusion: Leaders’ sense of humor promotes laughter and other positive feelings in an organization. It can improve the communications and relationships between the members of an organization; therefore, growing this attitude can often result in constructive outcomes for managers and employees.

کلیدواژه‌ها [English]

  • leaders’ sense of humor
  • feelings of followers
  • bureaucratic culture
حیدری، حسین؛ خاشعی، وحید و معروفانی اصل، مرتضی. (1395). تحلیل تأثیر شوخ‌طبعی بر فرهنگ سازمانی و انسجام گروهی، فصلنامه مدیریت فرهنگ سازمانی. 14(1): 96-73.
سپهوند، رضا و محمدیاری، زهره. (1395). بررسی نقش شوخ‌طبعی مدیریتی بر رفتار سازمانی مثبت‌گرای کارکنان، فصلنامه علمی- پژوهشی مطالعات مدیریت. 80: 84-65.
Ashkanasy, N.M. & Humphrey, R.H. (2011). A multi-level view of leadership and emotions: Leading with emotional labor. In A. Bryman, D. Collinson, K. Grint, B. Jackson, & M. Uhl-Bien (Eds.), Sage handbook of leadership (pp. 363–377). London, UK: Sage Publications.
Cooper, C. D. (2005). Just Joking Around? Employee Humor Expression as an Ingratiatory Behavior, Academy of Management Review 30: 765-776.
Dampier, P. & Walton, A. (2013). White House wit, wisdom, and wisecracks. Barzipan Publishing.
Deshpande, R.C. (2012). A Healthy Way to Handle Work Place Stress through Yoga, Meditation and Soothing Humor, International Journal of Environmental Sciences, 2, 2143-2154.
Detert, J.R. and Burris, E.R. (2007). Leadership Behavior and Employee Voice: Is the Door Really Open? Academy of Management Journal, 50, 869-884. http://dx.doi.org/10.5465/AMJ.2007.26279183
Detert, J.R. and Trevino, L.K. (2010).Speaking up to Higher Ups: How Supervisors and Skip-Level Leaders Influence Employee Voice, Organization Science, 21, 249-270. http://dx.doi.org/10.1287/orsc.1080.0405
Detert, J.R. and Edmondson, A.C. (2011).Implicit Voice Theories: Taken-for-Granted Rules of Self-Censorship at Work, Academy of Management Journal, 54, 461-488. http://dx.doi.org/10.5465/AMJ.2011.61967925
Diefendorff, J. M. Richard, E. M. & Yang, J. (2009). Linking emotion regulation strategies to affective events and negative emotions at work, Journal of Vocational Behavior, 73, 498-508.
Dwiyanto, A. (2011). Mengembalikan Kepercayaan Publik Melalui Reformasi Birokrasi. Jakarta: PT. Gramedia Pustaka Utama.
GIÆVER, F. (2010). Understanding the emotional experience of organizational change, In: Saksvik (eds.), Prerequisites for healthy organizational change. BenthamDirect, 33-40.
Gkorezis, P. Petridou, E. and Xanthiakos, P. (2014). Leader Positive Humor and Organizational Cynicism: LMX as a Mediator, Leadership & Organization Development Journal, 35, 305-315. http://dx.doi.org/10.1108/LODJ-07-2012-0086
Glomb, T.M, Bhave, D.P. Miner, A.G. and Wall, M. (2011). Doing Good, Feeling Good: Examining the Role of Organizational Citizenship Behaviors in Changing Mood. Personnel Psychology, 64, 191-223. http://dx.doi.org/10.1111/j.1744-6570.2010.01206.x
Goswami, A. Nair, P.K. and Grossenbacher, M.A. (2015). Impact of Aggressive Humor on Dysfunctional Resistance, Personality and Individual Differences, 74, 265-269. http://dx.doi.org/10.1016/j.paid.2014.10.037
Hair, J. F. Black, W. Babin, B. & Anderson, R. E. (2009), Multivariate data analysis, NJ: Prentice Hall.
Ho, L.H. Wang, Y.P. Huang, H.Ch. & Chen, H.Ch. (2012). Influence of humorous leadership at workplace on the innovative behavior of leaders and their leadership effectiveness, African Journal of Business Management, 5(16): 6674-6683.
Husain, S.M. (2015). Bureaucracy Culture Of Public Service, European Journal of Research in Social Sciences, 3(4): 19-31.
Kauffeld, S. and Lehmann Willenbrock, N. (2012). Meetings Matter Effects of Team Meetings on Team and Organizational Success, Small Group Research, 43, 130-158. http://dx.doi.org/10.1177/1046496411429599
Kim, J. (2013).Structural Equation Modeling for Humor, Job Satisfaction, Job Stress and Intention to Turnover, Journal of Korean Academy of Nursing Administration, 19, 265-272. http://dx.doi.org/10.11111/jkana.2013.19.2.265
Laida, L.E. (2013). Authentic leadership, trust and followers’ emotions: the experience of HRMs during organizational change processes, Azkoaga, 16(1): 123-148.
Lehmann Willenbrock, N. and Allen, J.A. (2014). How Fun Are Your Meetings? Investigating the Relationship between Humor Patterns in Team Interactions and Team Performance, Journal of Applied Psychology, 99, 1278-1287. http://dx.doi.org/10.1037/a0038083.
Lin, Zh. (2016). The Influence of Perceived Leader Humor on Subordinate’s Voice Behavior: A Study under Chinese Background, Open Journal of Social Sciences, 4, 174-178. http://dx.doi.org/10.4236/jss.2016.44025.
Little, L.M. Gooty, J. & Williams, M. (2016). The role of leader emotion management in leader–member exchange and follower outcomes, The Leadership Quarterly, 27(1): 85–97.
Martin, R.A. Puhlik Doris, P. Larsen, G. Gray, J. and Weir, K. (2003). Individual Differences in Uses of Humor and Their Relation to Psychological Well-Being: Development of the Humor Styles Questionnaire, Journal of Research in Personality, 37, 48-75. http://dx.doi.org/10.1016/S0092-6566(02)00534-2
Martin, R.A. Lastuk, J.M. Jeffery, J. Vernon, P.A. and Veselka, L. (2012). Relationships between the Dark Triad and Humor Styles: A Replication and Extension, Personality and Individual Differences, 52, 178-182. http://dx.doi.org/10.1016/j.paid.2011.10.010
Maynes, T.D. and Podsakoff, P.M. (2014). Speaking More Broadly: An Examination of the Nature, Antecedents, and Consequences of an Expanded Set of Employee Voice Behaviors. Journal of Applied Psychology, 99, 87-112. http://dx.doi.org/10.1037/a0034284
Nunnally, J. (1978). Psychometric methods, New York: McGraw.
Prati, L. M. Liu, Y. Perrewe, P. L. & Ferris, G. R. (2010). Emotional intelligence as moderator of the surface actingstrain relationship, Journal of Leadership & Organizational Studies, 15, 368-380.
Pundt, A. and Herrmann, F. (2015).Affiliative and Aggressive Humour in Leadership and Their Relationship to Leader- Member Exchange, Journal of Occupational and Organizational Psychology, 88, 108-125. http://dx.doi.org/10.1111/joop.12081
Robert, C. Dunne, T.C. and Iun, J. (2015). The Impact of Leader Humor on Subordinate Job Satisfaction the Crucial role of Leader-Subordinate Relationship Quality, Group & Organization Management, 1-32. http://dx.doi.org/10.1177/1059601115598719.
Romero, E.J. and Arendt, L.A. (2011). Variable Effects of Humor Styles on Organizational Outcomes. Psychological reports, 108, 649-659. http://dx.doi.org/10.2466/07.17.20.21.PR0.108.2.649-659
Seo, M. -G. Taylor,M.S. Hill, N.S. Zhang, X. Tesluk, P.E. & Lorinkova, N.M. (2012). The role of affect and leadership during organizational change. Personnel Psychology, 65, 121–165. http://dx.doi.org/10.1111/j.1744-6570.2011.01240.x.
Scheel, T. (2017). Definitions, Theories, and Measurement of Humor, The original version of this chapter was revised: See the “Chapter Note” section at the end of this chapter for details. The erratum to this chapter is available at https://doi.org/10.1007/978-3- 319-65691-5_9
Siswadi, E. (2012). Birokrasi Masa Depan: Menuju Tata Kelola Pemerintahan yang Efektif dan Prima. Bandung: Mutiara Press.
Song, Z. & Arvey, R.D. (2011). Emotionality and leadership: Taking stock of the past decade of research, The Leadership Quarterly, 22(6), 1107–1119. http://dx.doi.org/10.1016/j.leaqua.2011.09.006.
Thiel, C. E. Connelly, S. & Griffith, J. (2012). Leadership and emotion management for complex tasks: Different emotions, different strategies. Leadership Quarterly, 23, 517-533.
Thiel, Ch. Griffith, G. & Connelly, Sh. (2015). Leader–Follower Interpersonal Emotion Management: Managing Stress by Person- Focused and Emotion-Focused Emotion Management, Journal of Leadership & Organizational Studies, 22(1): 5–20
Toegel, G. Kilduff, M. & Anand, N. (2013). Emotion helping by managers: An emergent understanding of discrepant role expectations and outcomes, Academy of Management Journal, 56, 334-357.
Vecchio, R.P. & Justin, J.E. (2010). The Influence of Leader Humor on Relationships between Leader Behavior and Follower Outcomes, Journal Of Managerial Issues, 3(2): 171-194.
Wallach, E. (1983). Individuals and Organizations: The Cultural Match, Training and Development Journal, 12:28-36.
Walter, F. Cole, M. S. & Humphrey, R. H. (2011). Emotional intelligence: Sine qua non of leadership or folderol? Academy of Management Perspectives, 25, 45-59.
Wisse, B. and Rietzschel, E. (2014). Humor in Leader-Follower Relationships: Humor Styles, Similarity and Relationship Quality, Humor, 27, 249-269. http://dx.doi.org/10.1515/humor-2014-0017
Yam, K. Christian, M.S. Wei, W. Liao, zh. & Nai, J. (2012). The Mixed Blessing of Leader Sense of Humor: Examining Costs and Benefits, Academy of Management Journal, 2-50.