شناسایی عوامل مؤثر بر آوای سازنده کارکنان در سازمان‎های دولتی ایران (مورد مطالعه: یک سازمان‌ نظامی در شهر تهران)

نوع مقاله : مقاله پژوهشی

نویسندگان

1 استادیار، گروه مدیریت، دانشکده مدیریت و علوم نظامی، دانشگاه امام علی(ع)، تهران، ایران.

2 استادیار، گروه مدیریت، دانشکده مدیریت و علوم نظامی، دانشگاه امام علی(ع)، تهران، ایران

3 استادیار مدیریت راهبردی، دانشکده علوم و فنون فارابی، تهران، ایران.

10.22034/jhrs.2021.134043

چکیده

زمینه و هدف: گوش‎سپردن به آواها و صداهای کارکنان، باعث می‎شود که عملکرد سازمان ارتقا یابد. رفتارهای صوتی، به اطلاعات اختیاری و داوطلبانه‎ای اشاره می‎کند که هدف آن، ارتقای عملکرد سازمانی است. در این رابطه، برای شنیدن صدای کارکنان، باید بسترها و سازوکارهای آن فراهم شده و عوامل مؤثر بر این رفتارهای صوتی شناسایی شوند. از این رو، هدف مقاله پیش رو، شناسایی عوامل مؤثر بر تسهیل آوای کارکنان و صداهای مرتبط با بهبود، در سازمان‎های دولتی است.
روش: این پژوهش از نظر هدف، کاربردی و از نظر نحوۀ گردآوری داده‏ها توصیفی و پیمایشی است. گردآوری داده‌ها با استفاده از روش نمونه‌گیری هدفمند از 8 خبره منابع انسانی با کمک پرسشنامه انجام شده است. تحلیل داده‌ها نیز با استفاده از روش دلفی فازی در سه مرحله انجام شده است.  برای سنجش روایی از روش روایی محتوا و برای ارزیابی پایایی از میزان ناسازگاری استفاده شده است.
یافته‌ها: طی سه مرحله نظرسنجی از خبرگان در نهایت 39 عامل تسهیل‌گر آوای سازنده کارکنان شناسایی و تایید شد که در پنج دسته کلی طبقه‌بندی شدند: عوامل فردی، عوامل گروهی، عوامل سازمانی، عوامل مدیریتی و عوامل محیطی.
نتیجه‌گیری: ارزیابی وبهسازی وضعیت موجود تسهیل‌گرهای آوای سازنده کارکنان در سازمان می‌تواند به طور همزمان زمینه را برای بهبود سازمانی فراهم سازد و به توسعه قابلیت‌های منابع انسانی سازمان نیز مساعدت کند. بدین منظور، ضروری است سازوکارهای مورد نیاز برای شنیده شدن صدای کارکنان و تأثیرگذاری آنها بر تصمیمات سازمانی فعال و بهره‌برداری شوند.

کلیدواژه‌ها


عنوان مقاله [English]

Identifying Factors Affecting the Constructive Voice of Employees in the Iranian Governmental Organizations: A Case of a Military Organization in Tehran

نویسندگان [English]

  • Asghar Mohammadi Fateh 1
  • Sayed Hasan Hosseini 2
  • Hamidreza Nadi 3
1 assistant Prof., Faculty of management and military Sciences, Imam ali University, Tehran, Iran.
2 assistant Prof., Faculty of management and military Sciences, Imam ali University, Tehran, Iran
3 assistant Prof., Strategic Management, Faculty of Science and Technology, Farabi University, Tehran, Iran.
چکیده [English]

Background & Purpose: Listening to the voices of employee improves the performance of the organization. Voice behaviors refer to the provision of voluntary information that aims to improve organizational performance. In this regard, in order to listen to the voice of the employees, the contexts and mechanisms must be provided, and the factors affecting these voice behaviors must be identified. As a result, the purpose of this article was to identify the factors affecting the facilitation of employees' voices and voices related to improvement in public organizations.
Methodology: This research was applied in terms of purpose, and descriptive-survey-Delphi in terms of data collection. Accordingly, the Fuzzy Delphi technique consisting of 8 experts in the field of human resources was used to identify the factors facilitating the voice of employees.
Findings: The results revealed that 39 effective facilitating factors of the employees' constructive voices were identified. These 39 factors were classified into five general categories: individual factors, group factors, organizational factors, managerial factors, and environmental factors.
Conclusion: Evaluating and improving the current status of employees' constructive facilitating voice in the organization can prepare the grounds for enhancing the organization and its capabilities of human resources. To do so, it is essential to activate and implement the necessary mechanisms for listening to the employees' voices and their effects on organizational decisions.

کلیدواژه‌ها [English]

  • Keywords: Employees' voice
  • Facilitators of employees' voice
  • Delphi Technique
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