مقایسه اثربخشی آموزش برنامه‌ریزی عصبی ـ کلامی و تحلیل ارتباط متقابل بر حل تعارض میان فردی مدیران

نوع مقاله : مقاله پژوهشی

نویسندگان

1 دانشجوی دکتری، گروه روان شناسی، دانشکده روان شناسی و علوم تربیتی، واحد تهران مرکزی، دانشگاه آزاد اسلامی، تهران، ایران.

2 استادیار، گروه روان شناسی، دانشکده روان شناسی و علوم تربیتی، واحد تهران مرکزی، دانشگاه آزاد اسلامی، تهران، ایران

3 استاد، گروه مشاوره، دانشکده روان شناسی و علوم تربیتی، دانشگاه علامه طباطبائی، تهران، ایران.

4 استادیار، گروه روان شناسی، دانشکده روان شناسی و علوم تربیتی، واحد تهران مرکزی، دانشگاه آزاد اسلامی، تهران، ایران.

10.22034/jhrs.2021.134047

چکیده

زمینه و هدف: ‌‌یکی از مهارت‎های انسانی مهم مدیران، مهارت آنها در مدیریت ‌تعارض‌های ‌‌میان‌فردی برای ایجاد محیط کاری پویا و سازنده است. بدین منظور شناخت اثربخشی روش‌های مختلف در این زمینه ضروری است. پژوهش حاضر با هدف مقایسه اثربخشی آموزش راهبردهای ‌‌برنامه‌ریزی عصبی ـ کلامی و تحلیل ارتباط متقابل بر ‌‌حل‌ تعارض ‌‌میان‌فردی مدیران اجرا شده است.
روش: پژوهش حاضر از نظر هدف، کاربردی و از نظر روش،‌ ‌نیمه‌آزمایشی با گروه کنترل و پیگیری است. جامعه آماری آن را مدیران مرد میانی شرکت ‌‌پارس ‌خودرو تشکیل می‌دهند که از میان آنها 66 نفر از آنها به ‎روش تصادفی در گروه‎ها جایگزین شدند. ابزارهای این پژوهش، پرسش‌نامه ‌‌حل تعارض، پروتکل آموزش تحلیل ارتباط متقابل و پروتکل آموزش ‌‌برنامه‌ریزی ‌‌عصبی ـ ‌کلامی بود. برای تجزیه‎وتحلیل داده‌ها از روش تحلیل واریانس ‌‌اندازه‌گیری مکرر، در نسخه 6 نرم‎افزار اس‎پی‎اس‎اس استفاده شد.
یافته‌ها: به کارگیری‌‌هر ‌دو روش آموزشی مورد بررسی در گروه آزمایش، در مقایسه با گروه کنترل، بر افزایش نمره مدیریت ‌تعارض مدیران تأثیری معنادار داشتند. با وجود این، اثربخشی آموزش تحلیل ارتباط متقابل بیشتر بود.
نتیجه‌گیری: بهره‌برداری موثر از پدیده گریزناپذیر تعارض در محیط کار نیازمند توانایی مدیران در ایجاد و حفظ سطحی بهینه از تعارض‌های میان‌فردی و میان‌گروهی است. ارائه آموزش‌های برنامه‌ریزی عصبی - کلامی و تحلیل ارتباط متقابل به به مدیران میانی کمک می‎کند دانش و مهارت‌های انسانی و میان‌فردی خود را در این زمینه ارتقا دهند و بتوانند سازمان را از مزایای مدیریت تعارض سازنده بهره‌مند سازند.

کلیدواژه‌ها


عنوان مقاله [English]

Comparison of the Effectiveness of Neuro-Linguistic Programming and Transactional Analysis on Interpersonal Conflict Resolution of Managers

نویسندگان [English]

  • Fatemeh Mohammad Hossein Pour 1
  • Fariba Hassani 2
  • Abdollah Shafiabady 3
  • Afsaneh Ghanbary Panah 4
1 PHD student in PhD. Candidate, Department of Psychology, Faculty of Psychology and Education Sciences, Central Tehran Branch, Islamic Azad University, Tehran, Iran.
2 Assistant professor of psychology, Faculty of Psychology and education Sciences, Azad Islamic University of Tehran Markazi, Iran.
3 Prof of consultancy. Faculty of Psychology and education Sciences. Allameh Tabatanee University. Tehran. Iran.
4 Assistant professor of psychology, Faculty of Psychology and education Sciences, Azad Islamic University of Tehran Markazi, Iran.
چکیده [English]

Background and Purpose: Resolving interpersonal conflict for establishing dynamic and effective workplace is one of the most important skills of managers. Thus, it's essential to know the effectiveness of different ways in this area. The aim of this study was to compare the effectiveness of teaching Neuro-Linguistic Programming strategies and Transactional Analysis on resolving interpersonal conflict of managers.
Methodology: The present study was applied and quasi-experimental in terms of method with control and experimental groups. The participants of this study consisted of 66 middle managers of Pars Khodro Company and were randomly selected and placed in groups. The used tools were a conflict resolution questionnaire, Transactional Analysis Training Protocol, and Neuro- Linguistic Programming Training Protocol. In order to analyze the data, repeated measures ANOVA was conducted using SPSS Software Version 16.
Findings: Both methods had a significant effect on increasing the scores of managers' conflict resolution compared to the control group, however, the effectiveness of the transactional analysis training was greater.
Conclusion: Training of both methods can help managers to resolve interpersonal conflicts effectively by recognizing communication patterns, job design, and forming work teams in accordance with the concepts of both methods, and organizations can provide these trainings to their managers and benefit from the waste of organizational resources due to the reduction of conflicts.

کلیدواژه‌ها [English]

  • Keyword: Interpersonal conflict resolution
  • Neuro-linguistic-programming
  • transactional analysis
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