ارائه چارچوب وظایف مدیر ارشد دیجیتال به‌عنوان حکمران تحول دیجیتال در سازمان

نوع مقاله : مقاله پژوهشی

نویسندگان

1 کارشناس ارشد، گروه مدیریت فناوری اطلاعات، دانشکده مدیریت دانشگاه تهران، تهران، ایران.

2 دانشیار، گروه مدیریت فناوری اطلاعات، دانشکده مدیریت دانشگاه تهران، تهران، ایران

3 استاد، گروه مدیریت دولتی، دانشکده مدیریت دانشگاه تهران، تهران، ایران.

10.22034/jhrs.2021.130495

چکیده

زمینه و هدف: پیدایش مفهوم تحول دیجیتال، به‌معنای ایجاد تغییرات اساسی در رویکردهای تولید و ارائه محصول یا خدمت، چند سالی است که زمینه‌ساز اقدام‌های نوینی در صنایع مختلف شده است. مدیر ارشد دیجیتال، به‌عنوان حکمران و پیش‌برنده اهداف تحول دیجیتال در سازمان، نقشی است که برای موفقیت برنامه‌های تحول دیجیتال در سازمان ایجاد شده است؛ اما چارچوب مدونی برای وظایف وی وجود ندارد. این پژوهش، به‌دنبال ارائۀ چارچوبی برای وظایف این مدیران در سازمان است.
روش: این مقاله با هدف ارائه چارچوبی برای وظایف مدیر ارشد دیجیتال، از استراتژی دو مرحله‌ای برای تبیین چارچوب وظایف بهره جسته است. در گام اول با استفاده از روش فراترکیب، 198 مقاله در این حوزه استخراج شد و پس از ایجاد چارچوب وظایف اولیه از 18 مقاله نهایی، با هدف اصلاح و تکمیل چارچوب، طی مصاحبه با 8 خبره حوزه تحول دیجیتال از صنایع مختلف، چارچوب نهایی تدوین شد.
یافته‌ها: پس از اتمام مراحل فراترکیب و مصاحبه با خبرگان، چارچوبی متشکل از 12 وظیفه کلان و 73 وظیفه خرد برای مدیر ارشد دیجیتال در سه حوزه کلان «طرح‌ریزی و هدایت تحول دیجیتال»، «هماهنگی و هم‌نواسازی اقدام‌های تحول دیجیتال» و «پایش محیطی و شبکه‌سازی اکوسیستم تحول دیجیتال» ارائه شده است.
نتیجه‌گیری: تحقق اهداف تحولی در سازمان، مهم‌ترین وظیفه مدیر ارشد دیجیتال است. به‌کمک چارچوب وظایف ارائه شده در این مقاله، نقشه راهی در برابر مدیران ارشد دیجیتال قرار گرفته تا با بهره‌گیری از آن، سفر دیجیتال سازمان را مدیریت کنند.

کلیدواژه‌ها


عنوان مقاله [English]

Defining a Framework for Chief Digital Officer Duties as Digital Transformation Governor in Organizations

نویسندگان [English]

  • Seyed Mahdi HosseiniNasab 1
  • Mehdi ShamiZanjani 2
  • Arian Gholipor 3
1 MSc., Department of Information Technology Management, Faculty of Management, University of Tehran, Tehran, Iran.
2 Associate Prof., Department of Information Technology Management, Faculty of Management, University of Tehran, Tehran, Iran.
3 Prof., Faculty of Management, University of Tehran, Tehran, Iran
چکیده [English]

Background & Purpose: Digital technologies have introduced the organization to both opportunities and threats. Digital transformation is comprised of various activities that lead organizations to implement fundamentally changed approaches to working and disrupting their business models. Governing and management of these initiatives require a new position in the organization chart. Many companies dubbed this role as a Chief Digital Officer (CDO). CDOs have become the executive force for organizational transformation and using technologies to reimagine business core. Although this role is necessary for this change, there is not an all-around description of this role.
Methodology: In this paper, a two-step method is used for gathering data needed and consequently generating a framework. Firstly, a meta-synthesis method was used to create a framework for the roles of CDOs. through expert interviews, the framework was adjusted and completed. After analyzing over 190 articles about this matter and interviewing 8 digital transformation experts in 5 different industries, the framework was introduced.
Findings: The proposed framework for CDO duties has 3 layers, 12 main duties, and 73 detailed duties in 3 main categories of “planning and directing”, “orchestrating” and “networking and external monitoring”. Each category has 2 more levels of detailed objectives and responsibilities.
Conclusion: The framework proposed in this paper is a 3-layer framework and it can guide Chief digital officers to not only know their responsibilities but with the help of this framework, they can get a clear idea of what their organization’s digital transformation strategy and implementation should look like.
Methodology: In this paper, a two-step method is used for gathering data needed and consequently generating a framework. Firstly, a meta-synthesis method was used to create a framework for the roles of CDOs. through expert interviews, the framework was adjusted and completed. After analyzing over 190 articles about this matter and interviewing 8 digital transformation experts in 5 different industries, the framework was introduced.
Findings: The proposed framework for CDO duties has 3 layers, 12 main duties, and 73 detailed duties in 3 main categories of “planning and directing”, “orchestrating” and “networking and external monitoring”. Each category has 2 more levels of detailed objectives and responsibilities.
Conclusion: the framework proposed in this paper is a 3-layer framework and it can guide Chief digital officers to not only know their responsibilities but with the help of this framework, they can get a clear idea of what their organization’s digital transformation strategy and implementation should look like.

کلیدواژه‌ها [English]

  • Keywords: Digital Transformation
  • Digital Transformation governance
  • Chief Digital Officer
  • duty framework
  • Digital HR
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